FAQ

SHIPPING

Domestic Shipping

 

We do accept phone orders. Standard shipping rates will apply. Please allow 5-7 business days for your package to arrive. Once the item(s) are sent we will email you a tracking number.

 

Orders placed by 5PM PST will be shipped the next day, Monday thru Friday. All orders placed after 5PM PST Friday will be shipped the following Monday. Orders placed on weekends or Holidays will be processed the next business day.

 

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

 

 

International Shipping 

 

International orders are handled on a case by case basis; please give us a call at 206-526-7184 or email us info@shopsolefood.com for more information.

 

 

Customs Duties & Other Fees 

 

International customers will be responsible for custom duties upon the receipt of their package. Sale prices displayed on the site do not include tax or shipping costs. These will be calculated at the checkout stage. 

RETURNS

How to Return  

 

We gladly accept returns and exchanges on new merchandise within 7 days of the purchase or arrival date. You must contact us within 24 hours of your receipt to be eligible for a return, no exceptions.

 

- Returned items purchased at regular price, must be unworn, have the original packaging along with the original sales receipt. Refunds for items returned within the 7 day limit will be credited back to the credit card originally used for purchase minus a $10 restocking fee.*

- If your item is unworn but has passed the 7 day period we can offer you the full amount on a gift card or exchange it for another item.

- Return shipping for a refund is at your expense. Please ship back insured and prepaid using any traceable method to the address listed below. Unfortunately we cannot be responsible for any packages that we do not ship ourselves. Once we receive your package, we will refund your card within 5 days minus a $10 restocking fee.  

- We will cover the expense of a second shipping fee for exchanges only. *No restocking fee will be charged for exchanges or store credit. 

 Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoe box in its original condition--please do not place shipping labels or packing tape directly on the shoe box. Once we receive your package, we will refund your card (within 5 days) and send you an email confirmation minus a $10 restocking fee for  a refund. 

All sale and clearance items are FINAL SALE.

No refunds, exchanges or returns.

We reserve the right to deny credit for returned merchandise that does not meet the return policy requirements.

 

Sole Food

2619 NE Village Lane

Seattle, WA 98105

Damaged or Incorrect Items  

 

We can repair the item(s) if there is a manufacturing defect. We address these issues on a case by case basis. Please contact us at  info@shopsolefood.com with your order number and clear photos of the defective item for our team to further assess. Should your request be approved, we will cover the cost to repair or, if unable to be repaired, replace your item and cover the cost of shipping. If the item is no longer in stock and it is not repairable, you can request store credit for the price paid for the item. In all circumstances, we will attempt to repair an item before considering replacing it. 
Please note, manufacturing defects do not include external damage (liquid damage, scratching, rips, or scuffing, material or tonal variations, etc.) or damage occurred from typical wear and tear.

Exchanges  

We will happily exchange unworn shoes, with the original packaging and receipt within 14 days. 

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