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Copyright © 2007-2018 Sole Food. | Terms of Use | Privacy Policy. 2619 NE Village Lane, Seattle, WA 98105. 206.526.7184

FAQ

SHIPPING

Domestic Shipping

 

We do accept phone orders. Standard shipping rates will apply. Please allow 5-7 business days for your package to arrive. Once the item(s) are sent we will email you a tracking number.

 

Orders placed by 5PM PST will be shipped the next day, Monday thru Friday. All orders placed after 5PM PST Friday will be shipped the following Monday. Orders placed on weekends or Holidays will be processed the next business day.

 

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

 

 

International Shipping 

 

International orders are handled on a case by case basis; please give us a call at 206-526-7184 or email us info@shopsolefood.com for more information.

 

 

Customs Duties & Other Fees 

 

International customers will be responsible for custom duties upon the receipt of their package. Sale prices displayed on the site do not include tax or shipping costs. These will be calculated at the checkout stage. 

RETURNS

How to Return  

 

We gladly accept returns and exchanges on new merchandise within 14 days of the purchase or arrival date.

 

Returned items must be unworn, have the original packaging along with the original sales receipt. Refunds for items returned within the 14 day limit will be credited back to the credit card originally used for purchase. Cash purchases more than $30.00 will be sent a check or can be credited to a debit card. Please allow one to two billing cycles (business days) for your account to be credited. If your item is unworn but has passed the 14 day period we can offer you the full amount in a gift card. Without a receipt and in new condition we can offer you the current value on a gift card.

 

All sale items are FINAL SALE. No exchanges or returns.

 

Return shipping is at your expense. Please ship back insured and prepaid using any traceable method to the address listed below. (Unfortunately we cannot be responsible for any packages that we do not ship ourselves). Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoe box in its original condition--please do not place shipping labels or packing tape directly on the shoe box. Once we receive your package, we will refund your card (within 5 days) and send you an email confirmation.

 

 

Damaged or Incorrect Items  

 

We can repair the item(s) if there is a manufacturing defect. We address these issues as case by base.We are happy to pay for any repairs or shipping reimbursement on any product quality issues.  

 

 

Exchanges  

 

We will happily exchange unworn shoes, with the original packaging and receipt.